Sawayaka Charcoal Grill Restaurant, Shizuoka Ikeda
A charcoal-grill restaurant found only in Shizuoka, serving a 250g hamburg steak.
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Sawayaka Charcoal Grill Restaurant, Shizuoka Ikeda
SaveA charcoal-grill restaurant found only in Shizuoka, serving a 250g hamburg steak.
Staff cut the steak open at your table, and the rare center can be cooked through on request.
MoreWhat kind of place
Sawayaka is a charcoal-grill chain found only in Shizuoka Prefecture, and every branch is run by the company itself. You cannot buy its hamburg steak anywhere else — not in shops, not by mail order.
The signature Genkotsu hamburg steak weighs 250 grams (about 9 ounces) and cannot be ordered any larger: the charcoal grill and the finishing iron plate were built in-house around that exact size. The Shizuoka Ikeda branch seats 78, with parking for 40 cars.
Sources and evidence (7)
- A notice headed "Beware of shops and sellers using the Sawayaka name" sits under important announcements on the official home page, updated May 8, 2026.source
- Which branches have an entrance ramp or a multipurpose restroom is likewise listed branch by branch on the restaurant finder page.source
- The Genkotsu and Onigiri hamburg steaks are cut open at your table at the end and pressed onto an iron plate at around 350°C (about 660°F), which forms a film of protein over the raw-looking cut face and keeps the juices from running out.source
- If you want it cooked a little more, staff will bring a heating pellet to the table; they do not serve it rare at the table-side cut.source
- The peppermint candy is the company's own, made only as a free giveaway, with no plans to sell it at the counter or in stores.source
- The restaurants are run by Sawayaka Co., Ltd., at 137 Ugari, Fukuroi, Shizuoka 437-0121.source
- The branches listed as near Shizuoka Ikeda are Bay Dream Shimizu (a charcoal-grilled vegetable branch), Shizuoka Senagawa, and Shizuoka Interchange, with Shizuoka Senagawa closed for renovation.source
With kidsThe part that matters
Sawayaka does not take bookings; you pull a numbered ticket from 9:30, at the shop or on your phone if you are within 15 km of it, and that holds your place in line.
On a weekend the wait can run long, and if you miss the call your number is held for 30 minutes and then canceled, so stay close enough to walk back in when your turn comes.
Staff bring the hamburg steak out whole and round, cut it open at your table, and press the halves onto a hot iron plate.
There are high chairs with a belt for children from 7 months to under 5 years old, and the children's menu carries a low-allergen kids' hamburg steak and a whitebait rice porridge for a baby.
The inside comes out rare, so if you want it well done, say so when you order — the kitchen cooks it through, and there is no cutting open at your table.
Sources and evidence (4)
- Numazu branch: in line 9:30, tickets from 10:00, number 24 at 10:05, seated 11:30. You leave and watch the queue by QR.source
- A high chair was offered at once, and our own baby food warmed. Plates, a bib, a tip-proof cup, a straw.source
- Shirasu porridge came warmed and stirred; the kids' curry in a red car dish, vegetables cut. Two-hour wait.source
- At Obon, Fukuroi began ticketing 30 minutes early at 9:30, the parking lot 80% full by opening. Juices fly.source
By age0-1 / 2-3 / 4-6
- Ages 0-1The children's menu includes a baby food, shirasu no zosui (rice porridge with whitebait), at 170 yen, so the baby eats at the same table. Child seats are available from seven months: tell the staff as you are shown in and they bring one to the table and set it up. You can come in with the stroller.The child seats have a belt to stop the child slipping out, but the shop notes that fit varies from child to child, so use it with care. When the entrance is crowded the staff will help with the stroller, so just ask. The entrance passage is about 80 cm wide. Whether a branch has a multipurpose restroom or a diaper-changing space differs by shop, so check the facilities listed for the Shizuoka Ikeda branch on the official Find a Shop page before you set out. There are no reservations; at Shizuoka Ikeda ticket issuing starts at 9:30 and the shop opens at 10:45 (10:30 on Saturdays, Sundays and holidays). Every branch is non-smoking at all hours.
- Ages 2-3A child picks their own plate from the children's menu: kids' hamburg steak (low-allergen) 610 yen, kids' curry (low-allergen) 470 yen, kids' spaghetti 580 yen. There is also kids' pudding at 280 yen, grape jelly at 110 yen, vanilla ice cream at 250 yen and kids' milk at 110 yen. The child seats are for children under five.There are no reservations; you take a numbered ticket and wait your turn. At Shizuoka Ikeda ticketing opens at 9:30 and the shop at 10:45 (10:30 on Saturdays, Sundays and holidays). Ticketing from a phone works only within 15 km of the shop and needs location services on for the phone and the LINE app. If you take a ticket before opening, the estimated wait shown counts from opening time. If you are away when your number is called the ticket goes on hold, and if you do not arrive within 30 minutes it is cancelled automatically, so stay near the shop as your turn approaches. The lunch menu runs Mon, Tue, Wed and Fri 10:45-15:00 and Sat 10:30-15:00, and is served to customers seated by 15:00 (not available on Sundays, holidays or special-hours days).
- Ages 4-6The genkotsu hamburg steak (250 g, 1,540 yen) arrives whole and round, and at the end it is cut open at your table and pressed onto an iron plate at around 350C to finish. A child watches the whole thing happen in front of them. If you want it cooked through, say so when ordering and the kitchen flattens it thin before charcoal-grilling (the texture comes out firmer than usual, and the cut-and-finish at the table is dropped). If it just needs a little more, they will bring a heating pellet to the table.The iron plate used for the finish at the table reaches around 350C, so keep the child away from that side while the steak is being cut. How hard and how long it is pressed can be adjusted within the shop's set range, so ask when you sit down. Nothing can be taken away, so order the 250 g on the assumption the family shares it (there is also the 200 g onigiri hamburg at 1,380 yen, the 170 g handmade hamburg at 990 yen, and a small rice at 220 yen). Weekends get very crowded, and depending on the queue they may stop accepting customers before the last-order time. The Shizuoka Ikeda branch closes on Thursdays, except on holidays and busy days.
By weatherRain, heat, cold
- Rainy dayYou eat inside, in a 78-seat dining room. Reservations are not accepted, and within 15 km of the restaurant you can pull a numbered ticket on your phone.
- Hot dayNot checked yet
- Cold dayNot checked yet
Time needed1.5 h
How was it with your kids?
Not greatGreat
Family checks✓ easy for your family
- ElevatorElevator：not checked
- Stroller OKStroller friendly：with conditionsconditions
- RentalStroller rental：not checked
- NursingNursing space：not checked
- ChangingDiaper changing table：not checked
- Family WCFamily restroom：not checked
- Own foodOutside food allowed：not checked
- EnglishEnglish support：not checked
Tap a mark for details
* Other not checked (15)
Diaper disposal bin, Kids' toilet seat & step stool, Steps & slope caution, Child switch (rider swap), Official family-friendly certification, Best-fit ages (guide), Crowding (guide), Quietness (guide), Lost-child support, Baby food policy, Tatami seating, Private room, Kids' tableware, Child entry policy, Allergy support
Green = we confirmed it. Gray = not checked yet. Gray with a line through = the place does not have it.
Worth a look before you go
Japanese · opens translatedFirst-hand
Numazu branch: in line 9:30, tickets from 10:00, number 24 at 10:05, seated 11:30. You leave and watch the queue by QR.
Queued from 9:30 this Saturday 27 December, used the numbered-ticket system and ate at Sawayaka again - Numazu Gakuendori branch
Japanese · opens translatedFirst-hand
A high chair was offered at once, and our own baby food warmed. Plates, a bib, a tip-proof cup, a straw.
Taking the baby to Sawayaka
Japanese · opens translatedFirst-hand
Shirasu porridge came warmed and stirred; the kids' curry in a red car dish, vegetables cut. Two-hour wait.
Sawayaka charcoal-grill restaurant: waiting time, Shizuoka, kids' menu, with children, baby chair, baby food
Japanese · opens translatedFirst-hand
At Obon, Fukuroi began ticketing 30 minutes early at 9:30, the parking lot 80% full by opening. Juices fly.
For lunch with children in Shizuoka there is only one choice, Sawayaka: a genkotsu hamburg review
Sawayaka Charcoal Grill Restaurant, Shizuoka Ikeda · Links & reads ▾
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Where to go next
For sights
- Nihondaira ZooZooStroller friendlyNursing spaceDiaper changing table5 min walkA zoo of about 130 species on 13 hectares, with a 390-meter roller slide.
- Miho no MatsubaraNursing spaceDiaper changing tableFamily restroom9.3 kmA pine grove of some 30,000 trees, running five kilometers along the Suruga Bay coast.
Where it is
634-1 Ikeda, Suruga-ku, Shizuoka-shi, Shizuokasource
Before you go
- Smartphone ticketing and in-person ticketing open at the same moment and draw from the same queue.source
- If you take a ticket before opening time, the estimated wait shown is counted from opening, not from the moment you took it.source
- Depending on how many people are waiting, the restaurant may stop issuing tickets and turn people away before the last-order time.source
- The lunch service menu goes to customers seated by 15:00, and even a ticket taken before 15:00 may not get it if the restaurant is busy.source
- Coming in with a stroller is no problem, and when the entrance is crowded the staff will help if you ask.source
More notes (16)
- Every Sawayaka charcoal grill restaurant is company-run, and the hamburg steak is sold nowhere outside Sawayaka's restaurants in Shizuoka Prefecture, mail order included.source
- Some shops and sellers use the Sawayaka name without permission, or word things to suggest a connection, when selling hamburg steak; none of them have any tie to the company.source
- Ticketing at the Shizuoka Ikeda branch starts at 9:30.source
- Ticketing start times differ by branch: 9:00 at the Gotemba Interchange and Gotemba Premium Outlets branches, 10:00 at Mark Is Shizuoka, Aeon Mall Hamamatsu Ichino, and Hamamatsu Entetsu, and 9:30 at all the rest.source
- Sawayaka does not take reservations.source
- You take a numbered ticket either from your smartphone or at the restaurant, and that ticket holds your place in line; you cannot reserve a table or choose a time.source
- Smartphone ticketing works only within 15 km (about 9 miles) of the restaurant, and you need a smartphone with location services turned on in the LINE app.source
- If you are away when your number is called, the ticket goes on hold, and if you have not shown up within 30 minutes the system cancels it automatically, even for people who traveled a long way.source
- The restaurant warns that it gets very crowded on weekends and similar days.source
- Every branch is non-smoking indoors at all hours; smoking is done at the ashtray in each branch's designated spot.source
- No pets are allowed inside any branch, apart from service dogs for people with disabilities — guide, mobility, and hearing dogs.source
- Nothing can be taken out, neither the charcoal-grilled items such as the Genkotsu hamburg steak nor anything else on the menu.source
- The hamburg steaks, steaks, sauces, and dressings are not sold outside the restaurants at all, mail order included, and are not sold inside the restaurants either.source
- It cannot be served left whole, though you can ask the staff to ease off on the pressing force and time after cutting, within the range they work to.source
- The Genkotsu hamburg steak cannot be made bigger, because the charcoal grilling equipment and the finishing iron plate were developed in-house around the 250-gram size.source
- Some payment methods cannot be used at certain locations, so ask at the register for the details.source
Basics
- Fee：Genkotsu Hamburg (250g) is 1,540 yen and Onigiri Hamburg (200g) is 1,380 yen; the handmade 170g one is 990 yen. The lunch sets add a little - 1,760 yen for the Genkotsu version - and run Monday, Tuesday, Wednesday and Friday 10:45-15:00, Saturday 10:30-15:00, never on Sundays, holidays or special-opening days. The children's menu has a low-allergen hamburg at 610 yen and a low-allergen curry at 470 yen, and baby food - a whitebait rice porridge - at 170 yen. Which cards and e-money work depends on the site, so ask at the register.source2
- Hours：10:45-22:00, with last orders at 21:00; on Saturdays, Sundays and public holidays the doors open at 10:30. Ticketing starts at 9:30, an hour and a quarter before opening, and a ticket taken before opening counts its wait from opening time. Closed every Thursday - though open when that Thursday is a public holiday or a busy day - plus 31 December and 1 January. Opening and ticketing hours can change over New Year, Golden Week and the Obon period.source2
- Time to allow：1.5 h
- Booking：No table can be booked, and no time can be chosen. Everyone takes a numbered ticket, either on a smartphone or at the door; both open at the same moment and share one queue. Ticketing here starts at 9:30. The smartphone version only works within 15km of the restaurant and needs the LINE app with location switched on, so a family without LINE has to come to the door for a ticket. If the number is called and nobody is there, the ticket is held - and after 30 more minutes it is canceled automatically, however far you have traveled. When the queue is long, new tickets can stop before the last-order time.source2
Basics in detail (15)
Getting there
- The Shizuoka Ikeda branch is at 634-1 Ikeda, Suruga-ku, Shizuoka, Shizuoka Prefecture.source
- The Shizuoka Ikeda branch's number is 054-655-1766, but calling it puts you through to a call center.source
- Calls to every branch go to a call center: dial a branch number, you reach the center, and you follow the voice guidance from there.source
- The Shizuoka Ikeda branch has 78 seats and parking for 40 cars.source
Hours and closures
- The Shizuoka Ikeda branch is open 10:45 to 22:00, with last orders at 21:00, and opens at 10:30 on Saturdays, Sundays, and public holidays.source
- During special periods such as the New Year holidays, Golden Week, and Obon, the ticketing and opening hours may change.source
- The Shizuoka Ikeda branch closes Thursdays, though it opens on public holidays and busy days, and also closes on December 31 and January 1.source
- The Shizuoka Ikeda branch serves its lunch menu Monday, Tuesday, Wednesday, and Friday from 10:45 to 15:00, and Saturday from 10:30 to 15:00; there is no lunch menu on Sundays, public holidays, or special operating days.source
Fees
- On the children's menu, the whitebait rice porridge (baby food) costs 170 yen.source
- The children's menu has a low-allergen kids' hamburg steak at 610 yen, a low-allergen kids' curry at 470 yen, and kids' spaghetti at 580 yen.source
- It also has a kids' custard pudding at 280 yen, a kids' grape jelly at 110 yen, kids' milk at 110 yen, and kids' vanilla ice cream at 250 yen.source
- The Genkotsu hamburg steak, with 250 grams (about 9 ounces) of meat, costs 1,540 yen.source
- The Onigiri hamburg steak, with 200 grams (about 7 ounces) of meat, costs 1,380 yen.source
- The handmade hamburg steak (170 grams, about 6 ounces) costs 990 yen, and a small serving of rice is 220 yen.source
- The Genkotsu hamburg lunch costs 1,760 yen and the Onigiri hamburg lunch costs 1,600 yen.source
Once you've decided
evidence & sources (6)
- Official: Stroller friendly, Stroller access notes, High chair
- Official: Indoor / outdoor, Stroller access notes, Kids' menu
- Official: main site
Every branch is in Shizuoka Prefecture, and nothing is sold to take away or by mail order. The 250g Genkotsu hamburg steak comes to the table whole and is cut open in front of you. The pieces are then pressed onto a hot iron plate to finish. Because the cut face stays rare, you can ask when ordering to have it flattened and grilled through in the kitchen. Child seats cover seven months to under five, and the kids' hamburg and curry are low-allergen.
| Stroller friendly | Yes | Coming in with a stroller is fine. When the entrance is busy a staff member will help - say so at the door. The entrance passage is about 80cm wide at its narrowest. | Web-checked | checked Aug ’26 | genkotsu-hb.com |
|---|---|---|---|---|---|
| Diaper changing table | Not checked yet | ||||
| Nursing space | Not checked yet | ||||
| Family restroom | Not checked yet | ||||
| Diaper disposal bin | Not checked yet | ||||
| Kids' toilet seat & step stool | Not checked yet | ||||
| Elevator | Not checked yet | ||||
| Indoor / outdoor | Indoor | Web-checked | checked Aug ’26 | genkotsu-hb.com | |
| Outside food allowed | Not checked yet | ||||
| English support | Not checked yet | ||||
| Steps & slope caution | Not checked yet | ||||
| Child switch (rider swap) | Not checked yet | ||||
| Stroller access notesExtra info — guide only | Yes | There are 40 parking spaces and 78 seats. The restaurant's own number, 054-655-1766, reaches a call center rather than the branch. Smoking is not allowed anywhere inside, at any hour. Pets cannot come in, apart from guide, service and hearing dogs. Weekends are expected to be very crowded. | Web-checked | checked Aug ’26 | genkotsu-hb.comgenkotsu-hb.com |
| Official family-friendly certificationExtra info — guide only | Not checked yet | ||||
| Best-fit ages (guide)Extra info — guide only | Not checked yet | ||||
| Crowding (guide)Extra info — guide only | Not checked yet | ||||
| Quietness (guide)Extra info — guide only | Not checked yet | ||||
| Lost-child supportExtra info — guide only | Not checked yet | ||||
| High chair | Yes | Chairs for children from 7 months to under 5 years. Tell a staff member as you are shown to the table and they will bring one over and fit it. It has a fall-prevention belt, though children differ in size, so use it carefully. | Web-checked | checked Aug ’26 | genkotsu-hb.com |
| Kids' menu | Yes | The children's menu runs to a low-allergen hamburg at 610 yen, a low-allergen curry at 470 yen, spaghetti at 580 yen, and drinks, jelly, pudding and ice cream. Baby food is on the same menu: a whitebait rice porridge at 170 yen. Whether you may bring your own food is not stated. | Web-checked | checked Aug ’26 | genkotsu-hb.com |
| Baby food policy | Not checked yet | ||||
| Non-smoking | Completely non-smoking | Every branch is non-smoking inside, at every hour of the day. Ashtrays are set out at a place each branch designates. | Web-checked | checked Aug ’26 | genkotsu-hb.com |
| Tatami seating | Not checked yet | ||||
| Private room | Not checked yet | ||||
| Kids' tableware | Not checked yet | ||||
| Child entry policy | Not checked yet | ||||
| Allergy support | Not checked yet |
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