New Chitose Airport SIM & Wi-Fi Rental Counters
Seven rental counters for SIM cards and Wi-Fi routers, spread over two terminals.
piggybackjapan.com
New Chitose Airport SIM & Wi-Fi Rental Counters
SaveSeven rental counters for SIM cards and Wi-Fi routers, spread over two terminals.
Prepaid SIM vending machines in both terminals keep selling after the staffed counters close.
More about this place (history, size)
The SIM and Wi-Fi desks at New Chitose Airport come to seven counters across the two terminals, and four of them sell SIM cards over the counter: Imoto no WiFi on the domestic terminal's first floor, and Imoto no WiFi, Telecom Square and Global Wi-Fi on the international terminal's second floor. When the counters are closed, the prepaid SIM vending machines in both terminals still sell. The machine on the domestic terminal's first floor, PREPAID DATA SIM, has Japan plans of 5, 8, 16 and 31 days with unlimited data and a 61-day plan with 90GB, and the card is a 3-in-1 (nano, micro, standard), so there is no need to check your phone's SIM size beforehand.
- On the domestic terminal's first floor, the Imoto no WiFi counter is the only place where staff sell SIM cards; the other two handle router pickup and return only.■
- Imoto no WiFi takes same-day applications at both of its counters, the one on the domestic first floor and the one on the international second floor, so you can rent on arrival without booking ahead.■
- WiFiBOX (Telecom Square) on the domestic terminal's first floor only hands over and takes back domestic routers; you cannot apply after arriving, so it has to be booked before you come.■
- Anyfone Japan (GSM Rentafone Japan branch) on the domestic first floor also only hands over and takes back units, and needs a booking made before you arrive.■
- The Anyfone Japan counter on the international terminal's third floor also only hands over and takes back units, with no same-day rental applications.■
- Four counters sell SIM cards over the counter: Imoto on the domestic first floor, and Imoto, Telecom Square and Global Wi-Fi on the international second floor.■
- Prepaid SIM vending machines stand in both the domestic and international terminals, so you can buy at hours when the counters are closed.■
- The vending machine on the domestic terminal's first floor, PREPAID DATA SIM, offers Japan plans of 5, 8, 16 and 31 days with unlimited data and 61 days with 90GB, so you can choose by the length of your stay on the spot.■
- The vending machine SIM is a single 3-in-1 card (nano, micro, standard), so you do not have to look up your phone's SIM size in advance.■
- The vending machine on the domestic terminal's first floor also sells eSIMs, but the plans it carries are listed only on the machine's own screen.■
- JOURNEY SIM from the international terminal's vending machine works inside Japan only, so a family flying on from Hokkaido to another country cannot stay on that one card.■
- The Japan plans in the international terminal's vending machine include 1GB for 6 days, 3GB for 8 days and 50GB for 90 days, plus unlimited for 5, 8, 16 or 31 days.■
- The free wireless network NewChitose_Airport_Free_Wi-Fi works in three places, the domestic terminal, the international terminal and the connecting building, so maps and messages open before you join a queue.■
- The free wireless network is not encrypted, so anything that involves typing a card number is better done over the rented router or SIM.■
- Questions about the free wireless network go to the NTT BP information desk on 0120-261-065, answered 10:00 to 17:00 and not on weekends, public holidays or over the new year period.■
- If you cannot get online, the Imoto no WiFi counter is on 0120-800-540 and Global Wi-Fi on 0120-510-670.■
- Telecom Square's counter takes questions on 0120-92-5698, or on 03-4212-7292 from a line that cannot dial the toll-free number.■
With kids, here's the plan
Three of the desks at New Chitose Airport hand over only units booked before the trip — WiFiBOX and Anyfone Japan in the domestic terminal, and Anyfone Japan in the international terminal — while both Imoto no WiFi counters take same-day applications. The Imoto counter on the first floor of the domestic terminal runs 9:00 to 18:00 and closes between 13:00 and 14:00. If you land around midday, cross to the international terminal, where the second-floor Imoto counter is open 9:00 to 19:00 with no midday break. While you wait, the free NewChitose_Airport_Free_Wi-Fi covers both terminals and the connecting building, enough for maps and messages. On an early morning arrival, Global Wi-Fi locker pickup opens at 7:00, two hours before the staffed counter, and runs to 18:30.
How was it with your kids?
Not greatGreat
- ElevatorElevator：not checked
- Stroller OKStroller friendly：not checked
- RentalStroller rental：not checked
- NursingNursing space：not checked
- ChangingDiaper changing table：not checked
- Diaper binDiaper disposal bin：not checked
- Family WCFamily restroom：not checked
- Kids' toiletKids' toilet seat & step stool：not checked
- Own foodOutside food allowed：not checked
- EnglishEnglish support：not checked
Green = we confirmed it. Gray = not checked yet. Gray with a line through = the place does not have it.
See all conditions in detail (1)
New Chitose Airport SIM & Wi-Fi Rental Counters · Links & reads ▾
Near here
987-22 Bibi, Chitose-shi, Hokkaido 066-0012■
Basics
- Hours：Times differ by counter. Domestic terminal 1F: Imoto WiFi 9:00-18:00, closed 13:00-14:00. International terminal 2F: Imoto WiFi 9:00-19:00, Global Wi-Fi staffed counter 9:00-19:00 (locker pickup 7:00-18:30), Telecom Square 9:00-17:00. WiFiBOX (domestic 1F) and Anyfone Japan (domestic 1F, international 3F) follow terminal building opening hours.■
- Booking：Imoto WiFi, Telecom Square and Global Wi-Fi take same-day applications as well as handing over pre-booked rentals. WiFiBOX and Anyfone Japan only hand over and take back routers, so those have to be booked before you arrive. Prepaid SIM vending machines in both terminals sell without any booking; prices are shown on the machine, not online.■Official booking site ↗
Basics in detail (7)
- Imoto no WiFi (Xcom Global) on the first floor of the domestic terminal is open 9:00 to 18:00 and shuts from 13:00 to 14:00, so a flight landing at midday cannot collect here.■
- The WiFiBOX and Anyfone Japan counters on the domestic first floor open with the terminal building rather than to their own posted hours, so pickup times close to opening or closing cannot be counted on.■
- The Imoto no WiFi counter on the international terminal's second floor is open 9:00 to 19:00 with no midday break, staying open an hour later than the domestic first-floor counter.■
- Telecom Square (Mobile Center) on the international terminal's second floor is open 9:00 to 17:00, the earliest closing among the staffed counters with posted hours.■
- The staffed Global Wi-Fi (Vision) counter on the international terminal's second floor is open 9:00 to 19:00.■
- Global Wi-Fi locker pickup runs 7:00 to 18:30, opening two hours before the staffed counter, so an early morning arrival can collect from the locker.■
- The official page gives no prices for the SIM vending machines, saying only that prices should be checked in person at the point of sale; to fix a budget in yen first, ask at one of the four staffed counters.■
Going? Two things to do now
evidence & sources (1)
Counters sit on the first floor of the domestic terminal and on floors two and three of the international one. Staff sell SIM cards at four of them. The Imoto WiFi desk on the domestic side shuts from 13:00 to 14:00, so a midday landing should skip it. WiFiBOX and Anyfone Japan only hand over routers booked in advance. For an early arrival, Global Wi-Fi's locker upstairs in the international terminal opens at 7:00. The free airport Wi-Fi is unencrypted, so keep card numbers on the rented line.
| Indoor / outdoor | Indoor | All counters are inside the terminal buildings — domestic 1F, international 2F and 3F. | Web-checked | checked Aug ’26 | hokkaido-airports.com |
|---|---|---|---|---|---|
| Stroller friendly | Not checked yet | ||||
| Diaper changing table | Not checked yet | ||||
| Nursing space | Not checked yet | ||||
| Family restroom | Not checked yet | ||||
| Diaper disposal bin | Not checked yet | ||||
| English support | Not checked yet | ||||
| Outside food allowed | Not checked yet | ||||
| Kids' toilet seat & step stool | Not checked yet | ||||
| Elevator | Not checked yet |