Question 1

SHIBUYA SKY: Stroller friendly?

Accepted Answer

Yes. You can come with a stroller and push it as far as the 46th floor, but you cannot take it out onto the roof. The roof only accepts the building's own loan strollers, collected from the information counter on 46F, and even with one of those you cannot enter parts of the roof including the helipad. The official notes recommend a baby carrier instead. Two more things the official notes say: staff will show you to the priority lift if you are with a stroller, a wheelchair or unsteady on your feet, because there are stairs and escalators on the way; and carrying a child in your arms or on your shoulders while entering, viewing or moving around is refused as dangerous. Bags of any kind are also barred from the roof, so whatever hangs off the stroller goes into the 46F locker. (checked 2026-08-11)

Question 2

SHIBUYA SKY: Diaper changing table?

Accepted Answer

Yes. Two changing tables in the Baby Room on the 46th floor, inside the paid area. Before the gate, the building itself has changing tables on floors 4, 6, 9 and 14 from 10:00 to 21:00, and a bigger Baby Care Room on the 13th floor open 10:00 to 23:00 — worth using on the way in, because there is no re-entry once you go through. (checked 2026-08-11)

Question 3

SHIBUYA SKY: Nursing space?

Accepted Answer

Yes. One nursing space, in the Baby Room on the 46th floor, with a bottle warmer beside it. It is the only one inside the paid area, so it can be taken when you need it. Before the gate, the building's own Baby Care Room on the 13th floor has three nursing spaces and is open 10:00 to 23:00. (checked 2026-08-11)

Question 4

SHIBUYA SKY: Indoor / outdoor?

Accepted Answer

Yes. Both. The 46th-floor gallery is indoors and the rooftop stage is open air, and they behave differently in bad weather: for safety the rooftop is closed in strong wind, rain, snow, approaching thunderclouds, photochemical smog or extreme heat, without notice. The indoor gallery stays open on those days, and if the roof is shut at your entry time you can cancel an eligible web ticket free before going in — though not once you are a certain time past your slot. (checked 2026-08-11)

Question 5

SHIBUYA SKY: Family restroom?

Accepted Answer

Yes. An accessible restroom on the 46th floor inside, fitted for ostomates — the official page gives the floor but not how many. Before the gate, the building has accessible restrooms on B1F, 3F to 7F and 9F to 14F, and those carry a child toilet seat, a baby chair, a changing table and a changing platform; the one on 3F also has a full-size adult changing bench. (checked 2026-08-11)

Question 6

SHIBUYA SKY: Outside food allowed?

Accepted Answer

No. You cannot bring food or drink in at all — the official entry notes ask you to refrain from bringing any, and add that even chewing gum is firmly refused. Eating and drinking inside is limited to the cafe and bar Paradise Lounge on the 46th floor and the seasonal rooftop bar; everywhere else it is not allowed. Food and drink are also on the list of things that cannot go up to the roof. There is no exception written for baby food, and nursing is a matter for the 46F Baby Room. (checked 2026-08-11)

Question 7

SHIBUYA SKY: Elevator?

Accepted Answer

Yes. Yes, and staff will take you to it. The official entry notes say there are stairs and escalators on the route and that they will show anyone with a stroller or wheelchair, or unsteady on their feet, to a priority lift — ask the nearest member of staff. The ride up from the 14th floor is itself a lift, the Transition Pod, with images on the ceiling and surround sound; the last leg from 46F up to the roof is an escalator. To reach the 14th-floor entrance in the first place, the official advice is to use the SHIBUYA SKY lift outside the building on the 1st floor. Note that it does not stop at 2F on weekends, public holidays or when busy. (checked 2026-08-11)

Question 8

SHIBUYA SKY: Stroller rental?

Accepted Answer

Yes. Yes, but only for the roof. The loan strollers are the only ones allowed out onto the rooftop, and they are handed out at the information counter on the 46th floor. No booking is taken, you show ID, numbers are limited, and the child has to weigh 18 kg or less and be able to sit up unaided. Even with a loan stroller you cannot enter parts of the roof including the helipad. Before the gate there is a separate service: the building lends strollers free from the 2nd-floor information counter, 10:00 to 21:00, for children from one month to four years, and those may not be taken out of the building. (checked 2026-08-11)

Question 9

SHIBUYA SKY: Steps & slope caution?

Accepted Answer

Yes. The official entry notes warn twice. There are stairs and escalators on the route, and staff will show anyone with a stroller or wheelchair to a priority lift if you ask. And parts of the route are deliberately kept dark for the lighting design — 'please take particular care on the stairs'. Walking sticks and crutches are fine. The last leg from the 46th floor up to the roof is an escalator, and the roof itself is where a stroller has to be swapped for a loan one. (checked 2026-08-11)

Question 10

SHIBUYA SKY: Nursing rooms?

Accepted Answer

Yes. One, inside the Baby Room on the 46th floor. (checked 2026-08-11)

Question 11

SHIBUYA SKY: Diaper changing tables?

Accepted Answer

Yes. Two, in the Baby Room on the 46th floor. (checked 2026-08-11)

Question 12

SHIBUYA SKY: Hot water for formula?

Accepted Answer

Yes. A bottle warmer is in the Baby Room on the 46th floor. The building's Baby Care Room on the 13th floor, before the gate, has one too. (checked 2026-08-11)

Question 13

SHIBUYA SKY: Crowding (guide)?

Accepted Answer

Yes. The official site does not publish a crowding chart, but it does publish today's state on its top page: today's hours and last entry, a line reading that today's tickets have sold out when they have, and an open/closed panel with three rows — rooftop, indoors, and the rooftop bar. The indoor row is the one that matters on a bad day, because it stays open when the roof does not. Beyond that the rules themselves tell you how crowded it gets. Entry is in 20-minute slots; for anyone 12 and over, if the web is sold out the counter is sold out too, and tickets only go on sale two weeks ahead. Entry is restricted when busy. Turn up late for your slot and you may be held back, refused, or charged the difference. Even tripods and selfie sticks, allowed indoors on 46F, are refused when it is crowded, and getting from the 14th-floor gate up to the rooftop bar can take a while at busy times. (checked 2026-08-11)

Question 14

SHIBUYA SKY: Stroller access notes?

Accepted Answer

Yes. Three things to settle before the gate. First, where the entrance is: the ticket counter and gate are on the 14th floor of Shibuya Scramble Square, and the official page warns that people very often turn up at the Sky Lobby on the 11th floor of Shibuya Hikarie by mistake. Use the SHIBUYA SKY lift outside the building on the 1st floor; it does not stop at 2F on weekends, public holidays or when busy. Second, luggage. Staff check bags at the entrance, and the roof takes no bag of any kind, so a family arriving with things has three places to put them: the small rooftop locker on 46F (H320 x W375 x D430) for what the roof will not take; the coin lockers on the building's 1st floor, 10:00 to 21:00; and, for a suitcase, the left-luggage desks the official page names — the tourist centre on the 1st floor of Shibuya Fukuras, which also gives you half-price drinks on a SHIBUYA SKY ticket, and Hikarie Conference on the 11th floor of Shibuya Hikarie, which must be booked ahead. The building itself states it has no left-luggage counter and no large coin lockers, and the official advice is to leave big bags near the station before you come. Third, the stroller: you can push it to the 46th floor but not onto the roof, so decide there whether you are borrowing the house stroller, using a carrier, or staying indoors. There is no car park, no bicycle park and no drop-off point at the building. (checked 2026-08-11)

Stroller friendly	Yes	You can come with a stroller and push it as far as the 46th floor, but you cannot take it out onto the roof. The roof only accepts the building's own loan strollers, collected from the information counter on 46F, and even with one of those you cannot enter parts of the roof including the helipad. The official notes recommend a baby carrier instead. Two more things the official notes say: staff will show you to the priority lift if you are with a stroller, a wheelchair or unsteady on your feet, because there are stairs and escalators on the way; and carrying a child in your arms or on your shoulders while entering, viewing or moving around is refused as dangerous. Bags of any kind are also barred from the roof, so whatever hangs off the stroller goes into the 46F locker	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com
Diaper changing table	Yes	Two changing tables in the Baby Room on the 46th floor, inside the paid area. Before the gate, the building itself has changing tables on floors 4, 6, 9 and 14 from 10:00 to 21:00, and a bigger Baby Care Room on the 13th floor open 10:00 to 23:00 — worth using on the way in, because there is no re-entry once you go through	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Nursing space	Yes (1)	One nursing space, in the Baby Room on the 46th floor, with a bottle warmer beside it. It is the only one inside the paid area, so it can be taken when you need it. Before the gate, the building's own Baby Care Room on the 13th floor has three nursing spaces and is open 10:00 to 23:00	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Indoor / outdoor	混在	Both. The 46th-floor gallery is indoors and the rooftop stage is open air, and they behave differently in bad weather: for safety the rooftop is closed in strong wind, rain, snow, approaching thunderclouds, photochemical smog or extreme heat, without notice. The indoor gallery stays open on those days, and if the roof is shut at your entry time you can cancel an eligible web ticket free before going in — though not once you are a certain time past your slot	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Family restroom	Yes	An accessible restroom on the 46th floor inside, fitted for ostomates — the official page gives the floor but not how many. Before the gate, the building has accessible restrooms on B1F, 3F to 7F and 9F to 14F, and those carry a child toilet seat, a baby chair, a changing table and a changing platform; the one on 3F also has a full-size adult changing bench	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Diaper disposal bin	Not checked yet	Not stated. The official information page lists what the 46F Baby Room holds — nursing space, two changing tables, a bottle warmer — and says nothing about a bin for used nappies (2026-08-11)
English support	Not checked yet	Not stated for the venue itself. The official site has a language switch and publishes its ticket-cancellation guide as PDFs in English, simplified and traditional Chinese and Korean, but nothing on the official pages says whether the signs inside or the staff work in English (2026-08-11)
Outside food allowed	No	You cannot bring food or drink in at all — the official entry notes ask you to refrain from bringing any, and add that even chewing gum is firmly refused. Eating and drinking inside is limited to the cafe and bar Paradise Lounge on the 46th floor and the seasonal rooftop bar; everywhere else it is not allowed. Food and drink are also on the list of things that cannot go up to the roof. There is no exception written for baby food, and nursing is a matter for the 46F Baby Room	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Kids' toilet seat & step stool	Not checked yet	Not stated for the 46F restroom, which the official page describes only as accessible and fitted for ostomates. The building's own accessible restrooms — B1F, 3F to 7F, 9F to 14F, all before the gate — do carry a child toilet seat and a baby chair, so the 14th-floor one just outside the entrance is the practical answer on the way in (2026-08-11)
Elevator	Yes	Yes, and staff will take you to it. The official entry notes say there are stairs and escalators on the route and that they will show anyone with a stroller or wheelchair, or unsteady on their feet, to a priority lift — ask the nearest member of staff. The ride up from the 14th floor is itself a lift, the Transition Pod, with images on the ceiling and surround sound; the last leg from 46F up to the roof is an escalator. To reach the 14th-floor entrance in the first place, the official advice is to use the SHIBUYA SKY lift outside the building on the 1st floor. Note that it does not stop at 2F on weekends, public holidays or when busy	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com
Stroller rental	Yes	Yes, but only for the roof. The loan strollers are the only ones allowed out onto the rooftop, and they are handed out at the information counter on the 46th floor. No booking is taken, you show ID, numbers are limited, and the child has to weigh 18 kg or less and be able to sit up unaided. Even with a loan stroller you cannot enter parts of the roof including the helipad. Before the gate there is a separate service: the building lends strollers free from the 2nd-floor information counter, 10:00 to 21:00, for children from one month to four years, and those may not be taken out of the building	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com
Child switch (rider swap)	Not checked yet	No such scheme is described. There is no ride here with a height or age limit that one parent would have to sit out, and the official pages say nothing about swapping. What does exist instead is the rooftop rule: with a stroller you cannot enter parts of the roof, so the parent pushing may end up waiting there (2026-08-11)
Steps & slope caution	段差多い	The official entry notes warn twice. There are stairs and escalators on the route, and staff will show anyone with a stroller or wheelchair to a priority lift if you ask. And parts of the route are deliberately kept dark for the lighting design — 'please take particular care on the stairs'. Walking sticks and crutches are fine. The last leg from the 46th floor up to the roof is an escalator, and the roof itself is where a stroller has to be swapped for a loan one	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Nursing rooms	Yes (1)	One, inside the Baby Room on the 46th floor	Web-checked	checked Aug ’26	shibuya-scramble-square.com
Diaper changing tables	Yes (2)	Two, in the Baby Room on the 46th floor	Web-checked	checked Aug ’26	shibuya-scramble-square.com
Hot water for formula	Yes	A bottle warmer is in the Baby Room on the 46th floor. The building's Baby Care Room on the 13th floor, before the gate, has one too	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com
Fathers welcome	Not checked yet	Not stated. Neither the SHIBUYA SKY information page nor the building's own page says whether fathers may use the baby room or the nursing space (2026-08-11)
Microwave	Not checked yet	Not stated. The official list of what the 46F Baby Room holds is nursing space, two changing tables and a bottle warmer — no microwave is mentioned (2026-08-11)
Room privacy	Not checked yet	Not stated. The official page names a Baby Room with a nursing space inside it but does not say whether that space is a closed cubicle or a curtained booth (2026-08-11)
Lost-child supportExtra info — guide only	Not checked yet	Not stated for the observatory itself. The information counter on 46F handles guidance and lost property, and lost items are searched through a service called find, but nothing on the official SHIBUYA SKY pages describes what happens if a child goes missing. The building around it does have paging: the Shibuya Scramble Square information counters on B2F and 2F handle in-house announcements including lost children, 10:00 to 21:00, on 03-4221-4280 (2026-08-11)
Crowding (guide)Extra info — guide only	Yes	The official site does not publish a crowding chart, but it does publish today's state on its top page: today's hours and last entry, a line reading that today's tickets have sold out when they have, and an open/closed panel with three rows — rooftop, indoors, and the rooftop bar. The indoor row is the one that matters on a bad day, because it stays open when the roof does not. Beyond that the rules themselves tell you how crowded it gets. Entry is in 20-minute slots; for anyone 12 and over, if the web is sold out the counter is sold out too, and tickets only go on sale two weeks ahead. Entry is restricted when busy. Turn up late for your slot and you may be held back, refused, or charged the difference. Even tripods and selfie sticks, allowed indoors on 46F, are refused when it is crowded, and getting from the 14th-floor gate up to the rooftop bar can take a while at busy times	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com
Stroller access notesExtra info — guide only	Yes	Three things to settle before the gate. First, where the entrance is: the ticket counter and gate are on the 14th floor of Shibuya Scramble Square, and the official page warns that people very often turn up at the Sky Lobby on the 11th floor of Shibuya Hikarie by mistake. Use the SHIBUYA SKY lift outside the building on the 1st floor; it does not stop at 2F on weekends, public holidays or when busy. Second, luggage. Staff check bags at the entrance, and the roof takes no bag of any kind, so a family arriving with things has three places to put them: the small rooftop locker on 46F (H320 x W375 x D430) for what the roof will not take; the coin lockers on the building's 1st floor, 10:00 to 21:00; and, for a suitcase, the left-luggage desks the official page names — the tourist centre on the 1st floor of Shibuya Fukuras, which also gives you half-price drinks on a SHIBUYA SKY ticket, and Hikarie Conference on the 11th floor of Shibuya Hikarie, which must be booked ahead. The building itself states it has no left-luggage counter and no large coin lockers, and the official advice is to leave big bags near the station before you come. Third, the stroller: you can push it to the 46th floor but not onto the roof, so decide there whether you are borrowing the house stroller, using a carrier, or staying indoors. There is no car park, no bicycle park and no drop-off point at the building	Web-checked	checked Aug ’26	shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com shibuya-scramble-square.com
Official family-friendly certificationExtra info — guide only	Not checked yet	No certification mark from a local authority or third party is shown on the official pages (2026-08-11)
Quietness (guide)Extra info — guide only	Not checked yet	Not stated. The official pages say nothing about noise or quiet. The nearest thing is the rooftop bar's own line that it is a place for a calm, special stretch of time — but that bar refuses anyone under 20, so it is not an answer for families (2026-08-11)

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